Coronavirus Guidance

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We understand that these are uncertain times and many people are worried about how their health and finances might be affected by the coronavirus pandemic (COVID-19).

The welfare of our staff, clients and their customers remains our number one priority and therefore we want to let you know that during this difficult period we will continue to be available to you.

If you are concerned and want to discuss your account with us, we are here to help. If you are currently experiencing financial difficulty please contact us and we would be happy to support you through this time.

You can call 01253 531 528 to speak to one of our friendly, professional agents or request a call back at a time and date to suit you by using the ‘call back’ function of our website.

If you prefer, you can also email us at and we will get back to you.

You can continue to self-serve your account by logging in to our on-line portal 24 hours a day 7 days a week.  It’s really simple to use and from here you can make quick payments, set up a repayment plan, update your contact details and view your outstanding balance.

If you’re experiencing a change in financial circumstances due to coronavirus, please contact us, we’re here to help. Also, you can find out what you can do to help yourself get back on track by visiting the Financial Conduct Authority webpage Dealing with financial difficulties during the coronavirus pandemic

Customer Portal

Visit our customer portal to view your account balance, make a payment, set up an arrangement, complete an Income & Expenditure form and update your contact information. Customer Portal

Are you in financial difficulty?

If you are experiencing financial difficulties, you can view our Additional Help & Free Advice page by clicking the button below. Additional Help & Advice

Have we contacted you?

If we have contacted you, it may be regarding an outstanding debt. Contact Us

Set up a Payment Plan

There are lots of ways you can make payments to start reducing your debt. Pick the one most convenient for you. Offer of Payment