Complaints

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How can I make a complaint?

Asset Collections and Investigations Limited (ACI) aim to provide a very high standard of service and treat every customer fairly. However, like any business, we may not always get things right.

If you have a complaint about any aspect of our service, then we would like to hear from you. We take these matters very seriously. You can contact us by telephone or in writing. To help us to investigate and resolve your complaint as soon as possible, please contact the department with which you have most recently been in communications with.

Our Complaint contact details:

Tel: 01253 531 250
Email: complaints@assetcollections.co.uk
Post: Complaints
ACI
Unit 10, Whitehills Business Park
Whitehills Drive
Blackpool
Lancashire
FY4 5LW

What is your complaints procedure?

On receipt of a complaint we will try to resolve your concerns as soon as possible. If we are unable to resolve the matter within five working days, we will write to you to provide an update. We aim to provide a full response to all complaints within eight weeks.

If you are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. You can find more information about this service at www.financial-ombudsman.org.uk or contact them by telephone or in writing.

Tel: 0800 023 4567
Post: The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
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