About Us

Home > About Us

ACI is a specialist debt collection agency.

It’s our job to service our customers to clear their arrears by offering a professional, flexible and fair service.

We recognise that everyone’s situation is different and that, in the real world, situations can and do change. So, if you are a customer in debt, we aim to understand your circumstances and find a reasonable solution which will enable you to clear your debt.

This could be a one-off settlement payment. Or it could be by establishing an affordable, manageable payment plan suited to your finances.

We’ll work with you to ensure we don’t ask you to pay more than you can afford. We can also point you in the direction of free, impartial debt advice.

Whatever your preference, and whatever your circumstances, please get in touch with us today.

We promise to treat you fairly and politely and provide you with clear information.

You can speak with one of our friendly account managers on 01253 531 528.

Customer Portal

Visit our customer portal to view your account balance, make a payment, set up an arrangement, complete an Income & Expenditure form and update your contact information. Customer Portal

Are you in financial difficulty?

If you are experiencing financial difficulties, you can view our Additional Help & Free Advice page by clicking the button below. Additional Help & Advice

Have we contacted you?

If we have contacted you, it may be regarding an outstanding debt. Contact Us

Set up a Payment Plan

There are lots of ways you can make payments to start reducing your debt. Pick the one most convenient for you. Offer of Payment