Additional Help & Free Advice

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Financial Difficulty
If you are experiencing financial difficulties, you may wish to speak to one of the following organizations who can provide free and impartial debt advice:

Citizens Advice
Tel: 03454 04 05 06

Step Change
Tel: 0800 138 1111

Coronavirus (Covid-19)
If you’re experiencing a change in financial circumstances due to coronavirus, please contact us, we’re here to help. Also, you can find out what you can do to help yourself get back on track by visiting the Financial Conduct Authority webpage Dealing with financial difficulties during the coronavirus pandemic

The following are organisations and charities that can offer you independent and free debt advice and assistance to deal with your debt.

Remember there are free and fee charging debt advice companies. If you use the services of a free debt advice company, more of your disposable income could go towards repaying your creditors, meaning your debts could be repaid over a shorter period of time.

National Debtline: Debt advice and information If you live in England, Wales or Scotland
Tel: 0808 808 4000

MoneyHelper: Free, unbiased and easy-to-access money tools, information and advice. Also encompassing pensions advice. Formerly known as Money Advice Service, Pension Wise and The Pensions Advisory Service.
Tel: 0800 138 7777

AdviceUK: Offers debt advice, including specialist advice for minority communities and people with disabilities
Tel: 0300 777 0107

Money Advice Scotland: Debt advice if you live in Scotland
Tel: 0141 572 0237

Advice NI – Debt Action NI: Debt advice if you live in Northern Ireland
Tel: 0800 917 4607

Vulnerability Registration Service (VRS)
The Vulnerability Registration Service (VRS) is the UK’s first central register for vulnerable people. It is free to use, entirely voluntary, and users can remove themselves from it whenever they decide their circumstances have sufficiently improved.

By giving vulnerable consumers a single place to register their status, the VRS helps customers avoid having to repeat the same difficult conversations every time they engage with organisations like lenders and creditors.

The VRS is a not for profit company limited by guarantee, so all income is reinvested in running the register and supporting vulnerable consumers, and is independent of any other database provider or credit reference agency. It has been developed following constructive dialogue over a long period with a range of stakeholders in the public, private, and charity sectors.

Find out more information here.

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