Clear Recoveries
Clear Recoveries


If you have been affected by Covid-19 and want more information on how we can support you please click here.

Financial Difficulties? Do you need help?


If you are experiencing financial difficulties, you can view our Additional Help & Free Advice page by clicking the button below.

Our friends at the Credit Service Association (CSA) have been thinking about ways to help people that are struggling with repaying their debts. The following five steps and short video that explain each step in more detail may help….

  1. Get in touch
  2. Engage and share information
  3. Watch #heretohelp
  4. Create a plan to pay off your debt
  5. Get further advice if you need it

The CSA have also created several other short videos and have lots of useful information that may help you with managing your outstanding debts

Did we send a letter?

Have we contacted you?

If we have contacted you, it may be regarding an outstanding debt that you owe. Find out how to Contact Us by clicking the button below. Contact Us
Set up a Payment Plan

Self-Serve Customer Portal

Visit our portal to view your account balance, make a payment, set up an arrangement or complete an Income & Expenditure form.Log In Now
Are you in financial difficulty?

Making a Payment

If you would like to make a payment on your account, please visit our Payment Methods page and choose the option which is best for you.Payment Methods

Coronavirus Guidance

We understand that these are uncertain times and many people are worried about how their health and finances might be affected by the coronavirus pandemic (COVID-19).

The welfare of our staff, clients and their customers remains our number one priority and therefore we want to let you know that during this difficult period we will continue to be available to you.

If you are concerned and want to discuss your account with us, we are here to help. If you are currently experiencing financial difficulty please contact us and we would be happy to support you through this time.

You can call 01253 531 528 to speak to one of our friendly, professional agents or request a call back at a time and date to suit you by using the ‘call back’ function of our website.

If you prefer, you can also email us at and we will get back to you.

You can continue to self-serve your account by logging in to our on-line portal 24 hours a day 7 days a week.  It's really simple to use and from here you can make quick payments, set up a repayment plan, update your contact details and view your outstanding balance.

If you're experiencing a change in financial circumstances due to coronavirus, please contact us, we’re here to help. Also, you can find out what you can do to help yourself get back on track by visiting the Financial Conduct Authority webpage Dealing with financial difficulties during the coronavirus pandemic